What’s the integrated experience?

Our integrated experience allows you to enter a Virtual Visit without ever leaving your UHC website.

What kind of care can I get in my integrated experience?

You can use Virtual Visits to consult a physician about non-urgent medical needs that are covered by your plan. (See WHERE? for guidance on what kind of care Virtual Visits are best for.) We currently don’t support users under 18 but plan to in the future. We only support English-speaking visits at this time.

What happens when I use Virtual Visits through the integrated experience?

The first time you use Virtual Visits, you will complete the patient registration process. Once registered, you will be connected using secure, live audio and video technology, to a doctor licensed to deliver care in the state that you are in at the time of your visit. You and the doctor will discuss your concern and, if appropriate, the doctor may write a prescription* for you.

* Prescription services may not be available in all states.

How much and when will I have to pay for a Virtual Visit?

The Estimated Out-of-Pocket cost shown on the screen reflects your plan’s coverage for Virtual Visits and your current plan usage. You must pay the out-of-pocket cost at the time of the Virtual Visit. The cost may be applied toward your deductible and out-of-pocket maximum, depending on your plan. You can use a credit or debit card to pay. You can use your Health Savings Account (HSA) debit card, if you have one.

How long is the wait to see a provider?

Virtual Visit provider groups are expected to deliver care within 30 minutes or less from the time of a patient's request.

How safe is the information being shared during a Virtual Visits appointment?

UnitedHealthcare requires all network providers, including Virtual Visit providers, to comply with all applicable laws, including laws relating to the security and confidentiality of patient information. Virtual Visit providers are covered entities under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its regulations. Therefore, Virtual Visit providers have direct legal requirements to protect and secure confidential patient information. Virtual Visit providers determine the manner and means by which they meet these privacy and security requirements. More information regarding security and privacy is available on the Virtual Visit providers' websites.

If the Virtual Visit provider writes a prescription for me, how do they get the prescription to my local pharmacy?

Virtual Visit providers use electronic prescribing to submit prescriptions to the pharmacy of your choice. Costs for prescription drugs vary depending on your prescription plan. They are not covered as part of your Virtual Visit benefit.

Not all Virtual Visits will result in a prescription. Prescriptions are provided only when medically appropriate, as determined by your Virtual Visit provider.

If I have a question about Virtual Visits, who do I contact?

Call the number on the back of your ID Card.

What Virtual Visit services are covered under my health plan?

When you use one of the provider groups in our Virtual Visits network, you have benefit coverage for visits to treat certain non-emergency medical needs such as the flu, colds, pink eye, rashes and fevers. When you use one of the provider groups in our Virtual Visits network for a mental health visit, it may be covered if you have UnitedHealth mental health benefits. Check your plan documents for more information about your specific benefits.

Are mental health Virtual Visits covered under my health plan?

When you use one of the provider groups in our Virtual Visits network for a mental health visit, it may be covered if you have UnitedHealth mental health benefits. Check your plan documents for more information about your specific benefits.

Some Virtual Visit provider groups list other services like nutrition counseling and lactation services. Are these covered under my Virtual Visit benefit?

Not at this time. While you can choose to obtain these additional services from the Virtual Visit provider, the services will not be covered under your Virtual Visit benefit and you will be responsible for the full cost of these services. The costs for these services will not count towards your deductible or out-of-pocket maximum.

How much and when will I have to pay for a Virtual Visit?

The Estimated Out-of-Pocket cost shown on the screen reflects your plan’s coverage for Virtual Visits, your out-of-pocket costs, and your current plan usage. As with most office visits with providers, please note that your cost share requirement does not cover any medications that may be prescribed by your Virtual Visit provider. You must pay the out-of-pocket cost at the time of the Virtual Visit. The cost may be applied toward your deductible and out-of-pocket maximum, depending on your plan. You can use a credit or debit card to pay. You can use your Health Savings Account (HSA) debit card, if you have one.

What happens when I use Virtual Visits through a provider group's website?

The first time you use a Virtual Visit provider, you will set up an account with that provider group. You will complete the patient registration process with the Virtual Visit provider group to gather medical history, pharmacy preference, primary care provider contact information, and insurance information.

Each time you have a Virtual Visit you will be asked some brief questions, including questions about your current concern. If appropriate, you will then be connected, using secure, live audio and video technology, to a provider licensed to deliver care in the state that you are in at the time of your visit. You and the provider will discuss your concern, and if appropriate, the provider may write a prescription* for you.

The details of your Virtual Visit will be documented by the doctor and are available to you on the Virtual Visit provider group's site so that you can review and share with your primary care provider.

* Prescription services may not be available in all states.

How long is the wait to see a provider? Can I schedule an appointment instead of waiting?

Virtual Visit provider groups are expected to deliver care within 30 minutes or less from the time of a patient's request. Scheduled visits may be made through one of our provider’s websites but are not directly supported by Rally at this time.

How safe is the information being shared during a Virtual Visits appointment?

UnitedHealthcare requires all network providers, including Virtual Visit providers, to comply with all applicable laws, including laws relating to the security and confidentiality of patient information. Virtual visit providers are covered entities under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its regulations. Therefore, Virtual Visit providers have direct legal requirements to protect and secure confidential patient information. Virtual visit providers determine the manner and means by which they meet these privacy and security requirements. More information regarding security and privacy is available on the Virtual Visit providers' websites.

Can my child or dependent under the age of 18 use Virtual Visits?

Each time you have a Virtual Visit you will be asked some brief questions, including questions about your current concern. If appropriate, you will then be connected, using secure, live audio and video technology, to a provider licensed to deliver care in the state that you are in at the time of your visit. You and the provider will discuss your concern, and if appropriate, the provider may write a prescription* for you.

If the Virtual Visit provider writes a prescription for me, how do they get the prescription to my local pharmacy?

Virtual Visit providers use electronic prescribing to submit prescriptions to the pharmacy of your choice. Costs for prescription drugs vary depending on your prescription plan. They are not covered as part of your Virtual Visit benefit.

Not all Virtual Visits will result in a prescription. Prescriptions are provided only when appropriate.

Are Virtual Visits available in languages other than English?

Our network Virtual Visit providers support some languages in addition to English. Specific information is available at each network provider’s website.